1. Where is my order?
You will receive email and/or text updates with shipping confirmation when your order has shipped. you can also click the link below to access tracking information TRACK PACKAGE . If you are unable to track package contact us at HELLO@BLK-ED.COM for support.  

2.Can I cancel my order?
We ship same or next day If your order is already in  processing or shipped we can not cancel your order.

3. How long is shipping 

For domestic order shipping is 3- 7 business days and international up to 14 business days after processing. Please note that shipping times can vary due to carrier and shipping delays , Please order allow up to 7 business days extra for delivery. 

4. Do you ship Internationally

Yes, we currently ship to Canada , USA, and United Kingdom  

5. Do you cover customs and duties?

We do not cover custom and duties charges for international shipping . All shipments are shipped from USA. 

6. Do you except returns ?

We do except returns if product is defective with in 7 business days. Please contact us at HELLO@BLK-ED.COM for more details 

7. Can I exchange an item?
Yes you can exchange your item . Please contact us HELLO@BLK-ED.COM so we can provide labels . Please note there is an additional fee for return shipping ( fee varies depending on location)

 8. What can I do if my order is going to the wrong address?

Contact us right away ,  we ship same or next day. If item is shipped we can no longer change address. However you can contact shipping carrier to have package held your local offices. 

9. Do you offer giftcards?
They will be available soon.

10. What are your products made of?
Our totes, backpacks, makeup bags are made out of Neoprene. Our wallets, cross body bags and mini
backpacks are made out of PU vegan  Leather.

11. What is cruelty-free ?

In the animal rights movement, cruelty-free is a label for products or activities that do not harm or kill animals anywhere in the world.

12. Is BLK-ED cruelty-free?

Yes, we are proud to say no animals were harmed in the making of our products. 

13. What forms of payment do you accept?

We accept paypal and all major debit cards visa , mastercard, american express 

14. Blk-ed is a brand under mother company Miamiextensions. Miamiextensions will show up on your paypal receipt, credit card/debit card and bank statement.

15. My discount code doesnt work, what do I do?
Please email hello@blk-ed.com for any technical difficulties.